Businesses in Málaga and on the Western Costa del Sol say that they have been losing sales because of the massive phone problems which have affected the area since a large fire at a Málaga exchange on Friday night.
The damage has taken out police lines, bringing a halt to the issue of DNI identity cards, and the DGT traffic authority has also seen its services affected.
Travel agents in Málaga city centre claimed that they could not trade as their ADSL lines were inoperative, and the internet outage also affected petrol stations, banks and car parks in the city.
The internet was also down in Málaga University.
Telefónica admitted that there were still thousands of clients without service on Monday, but said they hoped all would have their lines back today, Tuesday. However, they warned that the ADSL services were more complicated and that they needed networks and specialised equipment to restore the service, and this was being sent from elsewhere in Spain.
Telefónica spokesman, Manuel Pineda, said the company had been working to restore the service since the fire and had managed to do so ‘in record time’, given that it was a very serious problem.
Four temporary exchanges have been taken to Málaga, brought in from Zaragoza and Sevilla, as the quickest solution to an exchange where half the equipment was gutted by fire.
The Junta de Andalucía has meanwhile said that those clients who want to apply for compensation do have a right under article 15 and subsequent parts of the Royal Decree 899/2009. It says the user has to place the complaint via the phone, by internet, by post or directly in Movistar commercial offices.
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